FAQ

Products

Where are your products made?

Are your products cruelty-free?

Is your packaging sustainable?

What does Plastic Neutral mean?

Are your products suitable for sensitive skin?

How should I store my sunscreen products?

Are your sunscreens reef friendly?

Do your products have parabens?

Why are some products not available to purchase in my country?

Shipping

When can I expect to receive my order?

What shipping carrier do you use?

Where do you ship to?

How can I edit my shipping address?

Orders

How do I edit or cancel my order?

What should I do if I received the wrong product or if something is damaged?

Promotions

Why is my promo code not working?

Returns

What is your returns policy?

Payments

When will my credit card get charged?

What forms of payment do you accept?

PR & Sample Requests

I’m a creator and would like to review your products. Who should I contact?